---
title: MerchStores | Merchology FAQ
description: MerchStores
---
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1. [Merchology FAQ](https://faq.merchology.com/)
2. [MerchStores](https://faq.merchology.com/merchstores)
# MerchStores
## Legacy MerchStores (Created before 10/21/2026)
- [What is a MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-is-a-merchstore)
- [When is a MerchStore a good option for your team?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/when-is-a-merchstore-a-good-option-for-your-team)
- [Do you build my MerchStore for me, or do I?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/do-you-build-my-merchstore-for-me-or-do-i)
- [How do I set up a MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-set-up-a-merchstore)
- [Can the MerchStore be available to anyone, or just a select group of recipients?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-the-merchstore-be-available-to-anyone-or-just-a-select-group-of-recipients)
- [Do you have guidelines for the number of products we should offer in our MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/do-you-have-guidelines-for-the-number-of-products-we-should-offer-in-our-merchstore)
- [How do I add products to a MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-add-products-to-a-merchstore)
- [Where can I find the products available for a MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/where-can-i-find-the-products-available-for-a-merchstore)
- [Can I add products to my MerchStore that are not featured in the MerchStore Collection?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-add-products-to-my-merchstore-that-are-not-featured-in-the-merchstore-collection)
- [How many logos can be uploaded to my company's MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-many-logos-can-be-updated-to-my-companys-merchstore)
- [Am I able to change the decoration types and locations when adding products to my MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/am-i-able-to-change-the-decoration-types-and-locations-when-adding-products-to-my-merchstore)
- [My logo isn't showing on a product, what should I do?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-many-logos-can-be-uploaded-to-my-companys-merchstore)
- [Are minimum quantities required for MerchStore products?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/are-minimum-quantities-required-for-merchstore-products)
- [If my MerchStore has a closing date, do I need to remind my recipients of order deadlines?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/if-my-merchstore-has-a-closing-date-do-i-need-to-remind-my-recipients-of-order-deadlines)
- [When does my MerchStore close?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/when-does-my-merchstore-close)
- [How are MerchStore orders processed?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-are-merchstore-orders-processed)
- [Is there a chance that product ordered from our MerchStore won't be available when my order is ready to be processed?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/is-there-a-chance-that-products-ordered-from-our-merchstore-wont-be-available-when-my-order-is-ready-to-be-processed)
- [What payment options are available?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-payment-options-are-available)
- [How do vouchers work?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-vouchers-work)
- [What shipping options are available?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-shipping-options-are-available)
- [How much will I be charged for shipping?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-much-will-i-be-charged-for-shipping)
- [Do you ship MerchStore orders internationally?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/do-you-ship-merchstore-orders-internationally)
- [How long will it take to get my order?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-long-will-it-take-to-get-my-order)
See less ▼
## MerchStores (Created on or after 10/21/2026)
- [What is a MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-is-a-merchstore-new)
- [When is a MerchStore a good option for your team?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/when-is-a-merchstore-a-good-option-for-your-team-new)
- [Can the MerchStore be available to anyone, or just a select group of recipients?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-the-merchstore-be-available-to-anyone-or-just-a-select-group-of-recipients-new)
- [Will my legacy MerchStore be going away or deleted?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/will-my-legacy-merchstore-be-going-away-or-deleted)
- [Can MerchStore products be shipped internationally?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-merchstore-products-be-shipped-internationally)
- [When is a MerchStore order sent to production?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/when-is-a-merchstore-order-sent-to-production)
- [Do you build my MerchStore for me, or do I?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/do-you-build-my-merchstore-for-me-or-do-i-new)
- [How do I create a MerchStore account?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-create-a-merchstore-account)
- [What emails will I receive when I create a new MerchStore Portal Account?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-emails-will-i-receive-when-i-create-a-new-merchstore-portal-account)
- [What is the difference between the Account Portal and Store Dashboard?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-is-the-difference-between-the-account-portal-and-store-dashboard)
- [How do I switch between my Account Portal and Store Dashboards?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-switch-between-my-account-portal-and-store-dashboards)
- [How do I create a store?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-create-a-store)
- [Can I have multiple stores within an account?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-have-multiple-stores-within-an-account)
- [Can I have multiple accounts?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-have-multiple-accounts)
- [How do I change my MerchStore storefront messaging?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-change-my-merchstore-storefront-messaging)
- [What should my MerchStore storefront message include?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-should-my-merchstore-storefront-message-include)
- [How can I change my store branding?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-can-i-change-my-store-branding)
- [How can I change the image next to my store name in the Store Dashboard?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-can-i-change-the-image-next-to-my-store-name-in-the-store-dashboard)
- [How do I add, update, or remove my storefront password?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-add-update-or-remove-my-storefront-password)
- [Can my MerchStore name, account name, or URL be changed?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-my-merchstore-name-or-url-be-changed)
- [How do I invite another person to be an Account Admin?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-invite-another-person-to-be-an-account-admin)
- [When an Account Admin I invite receives their email invitation, what do they need to do?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/when-an-account-admin-i-invite-receives-their-email-invitation-what-do-they-need-to-do)
- [Why do I see the name Fulfill Engine on pages, emails, and other MerchStore communications?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/why-do-i-see-the-name-fulfill-engine-on-pages-emails-and-other-merchstore-communications)
- [How do I get back to my MerchStore if I am logged into my Merchology account?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-get-back-to-my-merchstore-if-i-am-logged-into-my-merchology-account)
- [What decoration methods are available for MerchStore products?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-decoration-methods-are-available-for-merchstore-products)
- [How do I add a product to my MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-add-a-product-to-my-merchstore)
- [What makes a good logo for apparel, engraving, or etching?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-makes-a-good-logo-for-apparel-engraving-or-etching)
- [What are the logo standards when uploading a file?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-are-the-logo-standards-when-uploading-a-file)
- [Why are DST files so important?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/why-are-dst-files-so-important)
- [What if I don't have a DST file for embroidery?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-if-i-dont-have-a-dst-file-for-embroidery)
- [Where do I request a DST file?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/where-do-i-request-a-dst-file)
- [How will I be charged if I need a new or reworked DST file?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-will-i-be-charged-if-i-need-a-new-or-reworked-dst-file)
- [Have you ordered from Merchology.com previously and need a DST file?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/have-you-ordered-from-merchology.com-previously-and-need-a-dst-file)
- [What categories should I include in my MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-categories-should-i-include-in-my-merchstore)
- [How do I create categories in my MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-create-categories-in-my-merchstore)
- [Will I receive a proof when I create products in my MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/will-i-receive-a-proof-when-i-create-products-in-my-merchstore)
- [Why are some products on Merchology.com not available in MerchStores? Can you add special products or brands to my store?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/why-are-some-products-on-merchology.com-not-available-in-merchstores-can-you-add-special-products-or-brands-to-my-store)
- [Why is product pricing different for products on Merchology.com and MerchStores?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/why-is-product-pricing-different-for-products-on-merchology.com-and-merchstores)
- [Why is a product available on Merchology.com but not available to add to my MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/why-is-a-product-available-on-merchology.com-but-not-available-to-add-to-my-merchstore)
- [Can I add personalization or customization options to a product?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-add-personalization-or-customization-options-to-a-product)
- [How do I add personalization or customization options to a product?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-add-personalization-or-customization-options-to-a-product)
- [How do I edit or delete a customization while building a product?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-edit-or-delete-a-customization-while-building-a-product)
- [What do the three tabs within the Custom tab do?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-do-the-three-tabs-within-the-custom-tab-do)
- [How do I select which product colors are available?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-select-which-product-colors-are-available)
- [How do I add more than one design or logo to a product?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-add-more-than-one-design-or-logo-to-a-product)
- [Why are designs important?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/why-are-designs-important)
- [Where do I find my designs in my account?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/where-do-i-find-my-designs-in-my-account)
- [Can I change the design name?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-change-the-design-name)
- [Why might the same artwork appear as multiple designs?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/why-might-the-same-artwork-appear-as-multiple-designs)
- [What is the difference between artwork and designs?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-is-the-difference-between-artwork-and-designs)
- [Where can I view and manage my artwork and designs?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/where-can-i-view-and-manage-my-artwork-and-designs)
- [Can PMS colors be guaranteed with digital printing?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-pms-colors-be-guaranteed-with-digital-printing)
- [What is embroidery?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-is-embroidery)
- [What are the artwork requirements for embroidery?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-are-the-artwork-requirements-for-embroidery)
- [What is a DST file for embroidery?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-is-a-dst-file-for-embroidery)
- [What thread colors are available for embroidery?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-thread-colors-are-available-for-embroidery)
- [Is there a stitch count limit for embroidery?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/is-there-a-stitch-count-limit-for-embroidery)
- [What is laser engraving?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-is-laser-engraving)
- [What are the artwork requirements for laser engraving?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-are-the-artwork-requirements-for-laser-engraving)
- [What is Direct-to-Film (DTF) decoration?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-is-direct-to-film-dtf-decoration)
- [What are the artwork requirements for DTF?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-are-the-artwork-requirements-for-dtf)
- [What is UV Print?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-is-uv-print)
- [What are the artwork requirements for UV Print?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-are-the-artwork-requirements-for-uv-print)
- [How do I assign a product to MerchStore categories?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-assign-a-product-to-merchstore-categories)
- [Can I add custom fields to be shown on the store checkout page?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-add-custom-fields-to-be-shown-on-the-store-checkout-page)
- [Can I offer gift codes or discounts?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-offer-gift-codes-or-discounts)
- [Can I charge orders to my organization instead of having shoppers pay individually?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-charge-orders-to-my-organization-instead-of-having-shoppers-pay-individually)
- [Can I be setup on net terms?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-be-setup-on-net-terms)
- [Can I add a profit markup to products to raise money for my non-profit or fundraising?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-add-a-profit-markup-to-products-to-raise-money-for-my-non-profit-or-fundraising)
- [Once I have gift codes or discount codes enabled in my account, how do I create them?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/once-i-have-gift-codes-or-discount-codes-enabled-in-my-account-how-do-i-create-them)
- [Can I stack multiple gift codes at checkout?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-stack-multiple-gift-codes-at-checkout)
- [Can you stack multiple discount codes?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-you-stack-multiple-discount-codes)
- [How do I set a return address?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-set-a-return-address)
- [How is shipping price calculated?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-is-shipping-price-calculated)
- [Can MerchStore orders be bulk shipped?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-merchstore-orders-be-bulk-shipped)
- [Can I add alternative or faster shipping options?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-add-alternative-or-faster-shipping-options)
- [Can I offer free shipping to my shoppers?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-offer-free-shipping-to-my-shoppers-)
- [What email will I receive when I place my order?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-email-will-i-receive-when-i-place-my-order)
- [What emails will I receive when my order ships?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-emails-will-i-receive-when-my-order-ships)
- [Can I cancel or edit my MerchStore order after it's placed?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-cancel-or-edit-my-merchstore-order-after-its-placed)
- [What should I do if there is an issue with my order and I need a replacement?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-should-i-do-if-there-is-an-issue-with-my-order-and-i-need-a-replacement)
- [Can I arrange the order of the products or change the featured color of the products in my MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-arrange-the-order-of-the-products-or-change-the-featured-color-of-the-products-in-my-merchstore)
- [Do MerchStores have a close date?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/do-merchstores-have-a-close-date)
- [Can I reopen my MerchStore after the close date?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-i-reopen-my-merchstore-after-the-close-date)
- [How do I reset my account password?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-i-reset-my-account-password)
- [Where do I find the link to my store to share with my shoppers?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/where-do-i-find-the-link-to-my-store-to-share-with-my-shoppers)
- [How can I receive notifications when any order is placed in my store?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-can-i-receive-notifications-when-any-order-is-placed-in-my-store)
- [How do shoppers access a MerchStore?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-shoppers-access-a-merchstore)
- [How do shoppers browse products?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-shoppers-browse-products)
- [How do shoppers add a product to their cart?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-shoppers-add-a-product-to-their-cart)
- [What can shoppers do from their cart?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/what-can-shoppers-do-from-their-cart)
- [How do shoppers check out and place an order?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-do-shoppers-check-out-and-place-an-order)
- [Can shoppers continue shopping after starting checkout?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/can-shoppers-continue-shopping-after-starting-checkout)
- [How can I view the most popular products purchased in my store?](https://faq.merchology.com/migration/knowledge/faq/merch-solutions/how-can-i-view-the-most-popular-products-purchased-in-my-store)
See less ▼
- [Orders](https://faq.merchology.com/orders#main-content)
- [Proofing](https://faq.merchology.com/orders#proofing)
- [Sizing](https://faq.merchology.com/orders#sizing)
- [Pricing](https://faq.merchology.com/orders#pricing)
- [Changes & Cancelations](https://faq.merchology.com/orders#changes-cancelations)
- [Artwork & Customization](https://faq.merchology.com/artwork-customization)
- [Shipping & Delivery](https://faq.merchology.com/shipping-delivery#main-content)
- [Lead Times](https://faq.merchology.com/shipping-delivery#lead-times)
- [Pricing](https://faq.merchology.com/shipping-delivery#pricing)
- [Drop Shipping](https://faq.merchology.com/shipping-delivery#drop-shipping)
- [International Orders](https://faq.merchology.com/shipping-delivery#international-orders)
- [Samples](https://faq.merchology.com/samples)
- [Payment](https://faq.merchology.com/payment#main-content)
- [Gift Cards & Vouchers](https://faq.merchology.com/payment#gift-cards-vouchers)
- [Payment Terms](https://faq.merchology.com/payment#payment-terms)
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