---
title: What should I do if there is an issue with my order and I need a replacement?
description: Learn how to get support for MerchStore order issues and request a replacement if needed.
---

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[![Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. Free logo & free shipping on decorated orders; up to 50% off your order.](https://faq.merchology.com/hubfs/merchologylogo.svg)](https://www.merchology.com/)

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1. [Merchology FAQ](https://faq.merchology.com/?hsLang=en)
2. [MerchStores](https://faq.merchology.com/merchstores?hsLang=en)
3. [MerchStores (Created on or after 10/21/2026)](https://faq.merchology.com/merchstores?hsLang=en#merchstores-created-on-or-after-10-21-2026)

# What should I do if there is an issue with my order and I need a replacement?

## For MerchStores created on or after 10/21/2026:

If you receive an item with a production issue, please contact our team at [sales@merchology.com.](mailto:sales@merchology.com) We’ll review the issue and submit a replacement request on your behalf if applicable. Replacement requests are subject to review and approval.

If the issue is related to the artwork or design selected for the item, the store's Account Admin will need to update the artwork, and a new order will need to be placed and purchased.

- [Orders](https://faq.merchology.com/orders?hsLang=en#main-content)

    - [Proofing](https://faq.merchology.com/orders?hsLang=en#proofing)
    - [Sizing](https://faq.merchology.com/orders?hsLang=en#sizing)
    - [Pricing](https://faq.merchology.com/orders?hsLang=en#pricing)
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- [Artwork & Customization](https://faq.merchology.com/artwork-customization?hsLang=en)
- [Shipping & Delivery](https://faq.merchology.com/shipping-delivery?hsLang=en#main-content)

    - [Lead Times](https://faq.merchology.com/shipping-delivery?hsLang=en#lead-times)
    - [Pricing](https://faq.merchology.com/shipping-delivery?hsLang=en#pricing)
    - [Drop Shipping](https://faq.merchology.com/shipping-delivery?hsLang=en#drop-shipping)
    - [International Orders](https://faq.merchology.com/shipping-delivery?hsLang=en#international-orders)
- [Samples](https://faq.merchology.com/samples?hsLang=en)
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- [Corporate Responsibility & Supplier Diversity](https://faq.merchology.com/corporate-responsibility-supplier-diversity?hsLang=en#main-content)

    - [Sustainability](https://faq.merchology.com/corporate-responsibility-supplier-diversity?hsLang=en#sustainability)
    - [Supplier Diversity](https://faq.merchology.com/corporate-responsibility-supplier-diversity?hsLang=en#supplier-diversity)
- [Policies & Disclaimers](https://faq.merchology.com/policies-disclaimers?hsLang=en#main-content)

    - [Proofing](https://faq.merchology.com/policies-disclaimers?hsLang=en#proofing)
    - [48-Hour Orders](https://faq.merchology.com/policies-disclaimers?hsLang=en#48-hour-orders)
- [MerchStores](https://faq.merchology.com/merchstores?hsLang=en#main-content)

    - [Legacy MerchStores (Created before 10/21/2026)](https://faq.merchology.com/merchstores?hsLang=en#legacy-merchstores-created-before-10-21-2026)
    - [MerchStores (Created on or after 10/21/2026)](https://faq.merchology.com/merchstores?hsLang=en#merchstores-created-on-or-after-10-21-2026)

[![Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. Free logo & free shipping on decorated orders; up to 50% off your order.](https://faq.merchology.com/hubfs/merchologylogo.svg "Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. Free logo & free shipping on decorated orders; up to 50% off your order.")](https://www.merchology.com/)

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