What happens once I place my order? (Full-Service Proofing)
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Confirmation Email: After placing your order, you will receive an automated email confirmation with your order number.
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Digital Proof Emailed to You: Within 2 to 3 business days, you will receive a proof via email of your digitized logo design.
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Proof Approved by You: You must approve your logo proof within 48 hours to keep your order on schedule! Edits to the logo, or delays to the approval, will cause delays to your order ship date. Your order will be decorated as it appears on your proof.
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Proofs Not Approved in Time: If you do not approve or submit edits to your proof within 48 hours, it will be automatically approved. This will send your order into production as it appears on your proof. Proofs that are automatically approved due to lack of response are not eligible for refund or return based on satisfaction with the finished design.
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Production: Once the logo is approved, the order goes into production!
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Order Ships: After production is complete, your order will go through quality control and be packaged to ship to you via the shipping method chosen at checkout.
- You will receive an email with your tracking number when it leaves the warehouse
- Ground Shipping typically takes 3 to 5 days for delivery
- Expedited shipping is also available to be selected at checkout
- The price you pay at checkout covers digitization of one logo as well as standard decoration of the logo in one location per item based on your customization selection on the product page. Additions like multiple logos, embroidery over 10,000 stitches, additional imprint colors, and upgrades in shipping method could be cause for extra costs after the point of order placement if requested. In those cases, you will be notified about those charges from our Customer Success team and will have to purchase them separately in a new order link before we proceed - we will never charge your credit card without your permission!