---
title: What if I'm unhappy with my order?
description: Your experience is important to us, and we want to make sure you�re happy with your merch!
---

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[![Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. Free logo & free shipping on decorated orders; up to 50% off your order.](https://faq.merchology.com/hubfs/merchologylogo.svg)](https://www.merchology.com/)

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1. [Merchology FAQ](https://faq.merchology.com/?hsLang=en)
2. [Returns](https://faq.merchology.com/returns?hsLang=en)

# What if I'm unhappy with my order?

If the product is defective or the imprint quality is significantly different than what you approved for your decorated order, please contact our Customer Success team at [orders@merchology.com](mailto:orders@merchology.com). Your experience is important to us, and we want to make sure you're happy with your merch! *Note:* We must be notified of all returns **within 30 days**. We do not accept returns for undecorated product(s).

- [Orders](https://faq.merchology.com/orders?hsLang=en#main-content)

    - [Proofing](https://faq.merchology.com/orders?hsLang=en#proofing)
    - [Sizing](https://faq.merchology.com/orders?hsLang=en#sizing)
    - [Pricing](https://faq.merchology.com/orders?hsLang=en#pricing)
    - [Changes & Cancelations](https://faq.merchology.com/orders?hsLang=en#changes-cancelations)
- [Artwork & Customization](https://faq.merchology.com/artwork-customization?hsLang=en)
- [Shipping & Delivery](https://faq.merchology.com/shipping-delivery?hsLang=en#main-content)

    - [Lead Times](https://faq.merchology.com/shipping-delivery?hsLang=en#lead-times)
    - [Pricing](https://faq.merchology.com/shipping-delivery?hsLang=en#pricing)
    - [Drop Shipping](https://faq.merchology.com/shipping-delivery?hsLang=en#drop-shipping)
    - [International Orders](https://faq.merchology.com/shipping-delivery?hsLang=en#international-orders)
- [Samples](https://faq.merchology.com/samples?hsLang=en)
- [Payment](https://faq.merchology.com/payment?hsLang=en#main-content)

    - [Gift Cards & Vouchers](https://faq.merchology.com/payment?hsLang=en#gift-cards-vouchers)
    - [Payment Terms](https://faq.merchology.com/payment?hsLang=en#payment-terms)
- [Returns](https://faq.merchology.com/returns?hsLang=en)
- [Rewards & Offers](https://faq.merchology.com/rewards-offers?hsLang=en)
- [Corporate Responsibility & Supplier Diversity](https://faq.merchology.com/corporate-responsibility-supplier-diversity?hsLang=en#main-content)

    - [Sustainability](https://faq.merchology.com/corporate-responsibility-supplier-diversity?hsLang=en#sustainability)
    - [Supplier Diversity](https://faq.merchology.com/corporate-responsibility-supplier-diversity?hsLang=en#supplier-diversity)
- [Policies & Disclaimers](https://faq.merchology.com/policies-disclaimers?hsLang=en#main-content)

    - [Proofing](https://faq.merchology.com/policies-disclaimers?hsLang=en#proofing)
    - [48-Hour Orders](https://faq.merchology.com/policies-disclaimers?hsLang=en#48-hour-orders)
- [Merch Solutions](https://faq.merchology.com/merch-solutions?hsLang=en#main-content)

    - [Legacy MerchStores (Created before 10/21/2026)](https://faq.merchology.com/merch-solutions?hsLang=en#legacy-merchstores-created-before-10-21-2026)

[![Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. Free logo & free shipping on decorated orders; up to 50% off your order.](https://faq.merchology.com/hubfs/merchologylogo.svg "Merchology delivers custom embroidered corporate apparel & custom logo corporate gifts. Free logo & free shipping on decorated orders; up to 50% off your order.")](https://www.merchology.com/)

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