How do vouchers work?

Store administrators can pre-purchase vouchers and assign them to store members. This feature is not visible in the store admin dashboard until it has been enabled by a Merchology Sales or Customer Service team member. Before vouchers can be enabled, the store administrator must contact sales@merchology.com to review how the voucher program works.

To offer vouchers, your MerchStore must be configured with the following settings:

• Store Type: Always Open
• Payment Method: Individual Pay

The full voucher amount must be pre-purchased by the store administrator using a credit card through their MerchStore. Once the purchase is complete, a new Voucher tab will appear in the store administrator's MerchStore navigation.

Please note:

• Voucher values cannot be split into smaller amounts for distribution.
• Unused vouchers cannot be canceled or refunded.
• Vouchers do not expire.

To distribute vouchers, the store administrator uploads recipients' email addresses through the Members tab on the MerchStore dashboard. Once the MerchStore is activated, each assigned member will receive an email from sales@merchology.com inviting them to shop the store and providing instructions on how to redeem their voucher.