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How do I reset my account password?

For MerchStores created on or after 10/21/2026:

To reset your account password:

  1. On the account login page, click Reset Password.
  2. You will receive an email from Fulfill Engine (info@fulfillengine.com) at the email address associated with your account.
  3. Open the email and click Change My Password.
  4. You will be directed to a page where you can create a new password.
  5. Once your password has been updated, you will see a Password Reset Successful confirmation.
  6. Navigate back to the account login page and sign in using your new password.

Check promotions: Not seeing these emails in your inbox? Be sure to check your promotions or spam folder, as they may have landed there.