What if I don't have a DST file for embroidery?

If you don't have a DST file for your embroidery design, you can submit a request through our Request Artwork for MerchStores form. Our team can help create or rework a DST file for your logo. If you already have a logo on file with Merchology for the same location (i.e. a logo previously placed on the left chest and intended for the same placement again), there is no charge for this service. Because different sizing and stitching is required based upon where your logo or design is placed on an item, you may need a new DST file.

If you need a new or reworked DST file, there is a $15.00 fee per design and/or design location. After submitting your request, you will receive a confirmation email letting you know we received your request. A MerchStore Specialist will reach out to you within 2-3 business days with information on the next steps. Next steps can include paying for a new DST file to be created or receiving an existing DST file if you have placed a previous embroidery order with Merchology with the same logo and location. You will receive an email update from merchstoresupport@merchology.com.

Once you pay for your DST file, you will receive an email to approve your proof (i.e. If the DST file looks correct to you). Once approved, it will be added to your MerchStore and our MerchStore Specialist will contact you when this is completed.

A DST file contains the stitch instructions an embroidery machine uses to sew your design, including logo size, stitch placement and thread colors. Having a properly created DST file helps ensure your embroidered logo or design looks its best.

For more information view DST Files for Your MerchStore.

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