Will I see a proof of my logo before the order is produced?

We offer two options for proofing that you will be prompted to choose from at checkout - "Waive Proof" and "Full Service."

With the "Waive Proof" option, you will not receive an official proof for approval, however, your order can ship up to 2 days sooner than the listed lead times for fast delivery.

The "Full Service" option allows you to review an official proof prior to production on the order and changes can be made if requested. Standard lead times will apply for orders receiving a proof. Proofs that are not approved within 48 hours of being sent will be auto-approved and proceed on to production. Any edits to the proof will require additional days to be added to the initial order lead time. This is due to reproofing to accommodate edit requests.

NOTE: Proofs must be approved within 24 hours to meet the "Ships By" date shown on the website at the time of purchase. Proofs that are not yet approved after 48 hours of receipt will be auto-approved for production as shown. Proofs that are automatically approved due to lack of response are not eligible for refund or return.

If a customer is unable to be reached after an order is placed, Merchology reserves the right to fulfill the order based on the initial order information supplied at the time of checkout without a formally approved customer proof.